I hate having to do this, but I’ve gotten no resolution from the company, Dancing Dingo. I’ve tried. They may not even be in business any longer. Below is a post I made on Facebook.
The perils of doing business…
99.999 percent of my transactions with companies doing business online (and the traditional mail-order variety) go without a hitch.
However, this one didn’t.
My wife uses some products from Dancing Dingo. She really likes them. Up until April 17, when she placed an order for 2 products. This stuff is expensive, by the way.
After several weeks of waiting, with no shipment ever arriving, we sent an email to the company. They responded fairly promptly (within a day, totally acceptable).
They explained why the shipment never went out. It basically exposed a flaw in their system, but, okay, people make mistakes (that’s why you make systems that mitigate that potential).
A couple weeks go by. Still nothing. We inquired again. We got an automated tracking email saying the package had just been sent out. Fine. Crummy customer service, but still…
A week went by and we received shipment. However, there were 2 things wrong with it.
One item was missing entirely and the other had been replaced with the wrong item.
This had happened once before but we wrote it off then as an anomaly.
We emailed back. No reply. I called. Left a voice message. No reply to date. I finally filed a PayPal dispute. I think I waited too long (I gave them too long to make things right)…
Now, I go to their Facebook page, find their number, and it’s been disconnected.
Dammit, we’ll never see that money again.
Don’t bother doing business with these folks. They’re either out of business or will be soon. Save your money.
Like I said, I hate doing this, and it may fall on deaf ears anyway (they either are out of business, don’t give a shit, or don’t have anybody monitoring social media and/or mentions of their company name), but it’s about my only recourse at this point in time.
I really want to finish my business with these guys. Right now, they have my money and I don’t have anything in return. And that is complete BS.